gives your customers a chance to review and calculate their total costs before they shop around. boxes, expedited orders require a street address, not all shipping methods are available for all items or to all addresses, and that shipping does not happen on weekends. You'll get to save time by not having to answer individual customer emails asking about your shipping policies. A shipping policy is a best practice (and an essential) for all ecommerce businesses. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. Return are free and no questions asked. When you have a Shipping Policy, people will feel more comfortable shopping with you. Business days are defined as "Monday-Friday" and not including holidays and weekends. Standard (6-10 business days): $4.50 Rush (1-2 business days): $25. For example, if you cannot deliver to certain states, or to P.O. Many online shoppers are expecting fast delivery. We simplify and help automate the order fulfillment process by combining technology with nationwide fulfillment. If you're looking for the template, download it. If you have any shipping restrictions, such as shipping to certain countries or PO boxes, you will want to display them here. Showcasing shipping costs becomes even more important for international customers who may not qualify for certain offers such as free shipping. Our services have helped ecommerce brands in all different markets build their business by providing the technology, warehousing, analytics, and support they need to continuously grow. The following are all important points to include in a thorough Shipping Policy: If you're looking for the template, download the Shipping Policy Template as PDF file or download the Shipping Policy Template as DOCX. Many online stores display a return and exchange policy on the same page as the shipping policy. You can do this by easily displaying contact information and directions on how to report missing or lost packages. Here are some great examples: Men’s fashion brand Ernest Alexander includes an easy-to-find shipping and returns page on their website. © Copyright 2020 ShipBob, Inc. All Rights Reserved. She researches and writes everything you need to know about the latest trends and best practices in ecommerce. Most e-commerce businesses offer multiple shipping options, from standard ground delivery to expedited or even overnight shipping. ), Prices of shipping and methods of shipping available (standard, express, overnight, etc. As your business grows, your shipping policy will change. ), Payment Information (what payment forms are accepted), Shipping Restrictions (no shipping to P.O. You can include a link to your Shipping Policy during the checkout process as a reminder to shoppers before they place their final order about what they should expect and what they need to know when it comes to shipping. If your customers are about to make an order, they are likely interested in how your store manages returns and exchanges. IKEA's Shipping Policy separates "Order Processing" time from "Transit Time" and lets customers know that order processing "typically takes 1-2 days" but that orders can ship anywhere from within "as few as 4 hrs" to "up to 5 days.". To make sure that a customer is aware of what this shipping option actually means for them, the explanation of 'Next Day' states that the item will be delivered: "the next business day after an order has shipped." By displaying shipping costs and the different methods of shipping available, you protect yourself from any customer who may have a complaint about how much they were charged and also save yourself time rather than having each customer inquire through your support channel(s) when they can find it themselves. Subject: Packaging and Shipping Released By: Kristal Jewell Page: 6 of 6 5.2.4 Prior to shipping the product, the Warehouse/Stockroom person (Shipping) shall inspect the item per ATS-QAP-1406, Shipping Inspection. As a fulfillment company, ShipBob has helped thousands of ecommerce businesses pack and ship their orders. Many ShipBob customers have developed a well-defined shipping policy to build trust with their customers. In mobile apps, you can include a link to your Shipping Policy in a menu where you include other legal policy links, such as an "About" or "Legal" menu. Many times, online brands provide more than just shipping details by outlining other information such as return policy and exchanges, product damages, and international shipping expectations. , analytics, and support they need to continuously grow. We recommend you update your shipping policy every six months, and each time you have made a change to your shipping method(s) — whether it’s a new 3PL or expanding into more fulfillment center locations. If you don’t have one, or you’re looking to revamp your current shipping policy, we compiled some information and examples below to help you get started. Looking at the Michael's Shipping Policy again you'll notice that restrictions are listed, including that orders cannot be shipped to P.O. Include a Shipping Policy that lets your customers know all the important details about shipping to avoid unmet or unrealistic expectations. This policy should inform customers about the following: Having a Shipping Policy is important for managing expectations of your customers because: It also makes them aware of different options that are available. With these high expectations, it’s worth setting expectations with your customers on realistic delivery times. We simplify and help automate the. A shipping policy is a concise document or webpage that outlines important information around shipping when an order is placed online. A Shipping Policy is not legally required, but having one comes with a number of benefits for both you and your customers.. Without a Shipping Policy in place, you may get an exceptional amount of emails from potential shoppers wondering what your shipping times are. process by combining technology with nationwide fulfillment. Fossil's Shipping Policy includes an "Other Details" section. Here's how Michael's lets customers know that shipping is only available to the 50 United States. ), What shipping options you have available (different carriers, different speeds, international options, etc. Bed Bath & Beyond's Shipping Policy has an "Additional Information" section where information about security reviews of orders is mentioned, as well as information about gift card purchasing. Along with displaying your shipping options, you’ll want to consider including shipping cutoff times (especially holiday shipping deadlines), transit times, and how long it would take to ship international orders. Shannon Callarman is a Content Marketing Specialist at ShipBob. Whether you offer one or several shipping methods, list out the different methods and the expected business day estimated delivery times for each. Chicago, IL 60607, Having a shipping policy is considered an ecommerce business best practice and should be a part of your overall. Hi there! What clauses should every Shipping Policy include? This is where you can include any relevant and important information about your shipping practices or policy that your customers would want to know. Showcase your international shipping policy by communicating which carrier handles your international shipments and who takes care of international taxes, charges, and any additional fees. ), Shipment to P.O. It often includes details on shipping costs and methods, delivery times, and more. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. Orders are not shipped or delivered on weekends or holidays. Many times, additional informational like a returns and exchange policy is also included, creating a comprehensive resource for customers before they purchase. Here are some examples of policies and the important sections that should be included in your Shipping Policy: The main thing most customers will want to know about your policies and procedures is how much you charge for shipping, and how fast items will arrive. Many times this is shown using a simple table format with one column displaying the different methods and another one with expected processing time frames. For example, if someone orders overnight shipping on an item at 8pm and expect to receive the item the following day, this can lead to problems if you stop processing daily orders at 2pm, and always take 3 days to process orders before shipping. View Ernest Alexander’s shipping and returns page. Tell me about shipping to the U.S. and Puerto Rico. It includes details on expected delivery times, shipping costs, shipping methods, payment information, shipping restrictions, and international shipping. Developing a detailed shipping policy that’s easily found on your website is a great way to do this. Every Shipping Policy should include information about shipping methods, expected timeframes, shipping prices, shipping restrictions, payment methods and contact details. Jeffrey Campbell Shoes' Shipping Policy includes a "Please Note" section. It helps provide easy-to-understand shipping information for customers and helps further build brand loyalty. It provides details such as how long it takes to process a return and when customers can expect a full refund. Restrictions exist and who is impacted by them also get a lot of emails from people have! ( change this ) shipped or delivered on weekends or holidays fashion brand Ernest Alexander an. With TermsFeed absolutely for free on realistic delivery times, additional informational like a and! Orders and are wondering when to expect their items for customs and import duties a of. 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